Coronavirus Updates
Websites and Systems:
Status: OK
All websites and systems are fully operational. No expected downtime planned.
CDC and Customer Services:
Status: OK
All warehouses and customer support functions are still fully operational.
Deliveries to your country:
Status: OK
Our carriers are processing deliveries to your country as normal however, as of 1st April 2020 a temporary surcharge will apply. To find out more click here.
Dear Valued Customer,
I hope that you are keeping safe and well during this difficult time. Here at Elfa Distrelec, we have taken every possible measure to ensure the safety of our colleagues, the majority of whom are now working from home. As the situation with Coronavirus (COVID-19) changes daily my team and I are regularly monitoring developments and taking all necessary steps, to protect the safety of our colleagues and their families, as well as our customers and suppliers. Ultimately, it is the safety and wellbeing of our communities that we must all prioritise right now.
I want to reassure you that I am also doing everything I can to make sure service levels are impacted as little as possible. Fortunately, we have high stock levels on most products and my team are in daily contact with suppliers and carriers to ensure there is minimal supply chain disruption, which is certainly the case today, with most operating a normal service. Understandably, we are experiencing a high number of calls and whilst we remain fully staffed, I would encourage you where possible, to use our website and email channels to place orders, arrange deliveries, or to manage your account. My team have created this hub for you to access 24/7. Here we will keep you informed with the latest updates on service levels and potential stock shortages, as well as any relevant information relating to the Coronavirus and how it may impact our service to you.
These are unprecedented times but I want to reassure you that here at Elfa Distrelec we are doing everything in our power to maintain the highest level of service we possibly can, to support you and your business.
Best regards,
Steve Herd
CEO Distrelec
Customer Support
We encourage any customers that need support or are concerned to email / telephone your account manager or support representative. You can contact us on the details below:
Email: order@elfa.se
Phone: 08-58094100
How we can continue to work together whilst working from home.
Find out moreSupporting business continuity for our colleagues and customers
FAQs
DHL are adding a 2.50 EUR surcharge on all shipments that are transported by air over 2.5kg plus additional surcharges for shipments over 50kg and 100kg.
As we are unable to accurately assess the weight of products and their packaging at the point of placing the order we will be applying a 2.50 EUR (or local currency equivalent) to all orders from 1 April 2020. We will also no longer be shipping orders over 100kg by air (we will use delivery by road instead). This is a temporary surcharge and change to our delivery methods - as soon as DHL remove it we will remove this surcharge and weight restriction from our customers.
This surcharge will only be applied to N1 (Normal to door) deliveries.
Elfa Distrelec has activated a Crisis Committee. On an hourly basis, we review information released by Governments and the World Health Organization (WHO) to ensure we have robust measures in place to safeguard our people and minimize any impact to our business operations.
As a pan European organization, we have an infrastructure in place to support customer requirements where necessary. As soon as we anticipate any service disruptions or impact to deadlines, we will inform you at the earliest opportunity. You can monitor the status of our services here
Due to the current situation, we would like to update our face-to-face meetings to a phone call/video call. This will enable us to discuss your requirements, while adhering to health and safety guidance we have received from the World Health Organization (WHO). We appreciate your understanding at this time and our desire to keep both our colleagues, and you, safe.
Yes, all our support teams are available and our websites continue to be fully operational 24/7.
Supplier Statements
